(IBM) International Business Machines Hires for its Outsourcing Services

December 27th, 2009

In an effort to expand its local call-center outsourcing business, the IT giant, International Business Machines Corp. (IBM) plans to hire 500 customer-service employees and train them at its campus in Boulder over the next several years (probably by 2014).

IBM’s Boulder campus in New York is a global services hub that handles IT support, data storage and disaster recovery services for other businesses. IBM already has about 2,800 employees at the site.

The company is expanding its customer-service related jobs. IBM also qualified for a tax rebates from Boulder for the new call center. The tax rebate is offered to all companies that qualify, based on social, community and environmental criteria. The Colorado state government has also permitted IBM’s expansion and worker training for incentives.

IBM has been focused on expanding its outsourcing business and thus continues to hire employees.

To this end, IBM is also grabbing various deals. The company announced that it will provide IT services to Discover Financial Services (DFS) through 2015 as a result of an extended outsourcing agreement between the two companies. Financial terms of the deal were not disclosed

Under the agreement, IBM will offer management and support for some of Discover’s most critical IT operations.  IBM will make investments in software, processing and storage technologies that will result in improved operations, efficiency, reporting and compliance.

We are impressed by IBM’s continued focus on getting various outsourcing deals and it will open up new revenue opportunities for the company. We expect IBM’s initiatives to grow its outsourcing business will drive long term growth, moving forward.

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